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Understanding Our Refund Policy
Your Satisfaction Matters
Refund Policy Details
We want you to be fully satisfied with your purchase.
Eligibility for Returns
- Returns are accepted within
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items
- Customized, made-to-order, or clearance items.
- Products damaged due to misuse or negligence.
Refunds
- Refunds will be processed to your original payment method within
- In case of prepaid orders, shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
- Exchanges may be offered depending on product availability.
Understanding Your Refund
Refund Process and Payment Methods
At Resin Art Supplies, we believe in providing our customers with a seamless shopping experience, which includes a clear and straightforward refund process. If you find yourself needing to return a product, we are here to guide you through every step.
Refunds will be issued using the same payment method that was used for the original purchase. If the original payment method is no longer available, please reach out to our customer service team to discuss alternative options. We accept various payment methods, including credit cards, PayPal, and other digital wallets.
Please allow additional processing time for refunds issued to credit cards, as it may take several business days for the funds to appear in your account, depending on your bank's policies.
After a return is received and inspected, we will send an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at our customer service email. We are here to assist you and ensure a smooth refund process.